PRST200522, Customer Service Advisor (Manufacturing / Engineering), Redditch, Worcestershire, From £22,000 to £25,000 per annum
My client is a well-established manufacturing / engineering company. They are looking for a Customer Service Advisor to join their busy team.
The job entails processing of orders through to despatch and liaising with commercial, engineering and production teams acting as the customers’ champion.
The ideal candidate will have the following skills and experience: –
Ability to process orders through email and also through customer websites.
Microsoft Office – particularly Excel and Outlook.
Good working knowledge of SAGE would be preferable.
Methodical and meticulous attention to detail.
Good team player whilst still being able to use own initiative.
Able to work in a fast-changing environment keeping customers informed on a daily basis.
Preferably to have worked in a manufacturing environment.
Knowledge of export and relevant paperwork for worldwide shipping would be beneficial but not essential.
Duties include: –
Loading customer schedules onto a SAGE system.
Monitoring weekly any changes that can impact within a 3-4-month lead time.
Ordering parts from China.
Prioritising container loads from China to make deliveries into UK in line with customer demand.
Working with outside storage to bring parts in in line with weekly delivery.
Booking dedicated customer transport.
Customer Liaison – general communication with customers regarding queries, deliveries, returns.
Loading and acknowledging orders from numerous customers – checking of pricing, delivery times, payment terms.
Working alongside production to ensure deliveries happen in line with customer expectation.
Organising transport and despatch paperwork, export paperwork with occasional chamber of commerce requirements.
Hours of Work: Mon to Thurs 8.15 am to 5.00 pm, Fri 8.15 am to 2.15 pm
Salary: £20,000 p.a. to £25,000 p.a.